Taza Chocolate guarantees the integrity of your product upon delivery. If you receive product that is melted or damaged in any way, contact us immediately for a replacement at (617) 623-0804 or orders@tazachocolate.com
The Taza Chocolate factory is located in Somerville, MA 02143. All orders ship from this location.
For Shipping Destinations in the US:
Orders placed on our website before 3pm will generally be shipped on the same day. Orders placed after 3pm or over the weekend will ship on the next business day.
Orders shipping UPS® Ground typically reach their destination in 1 to 6 business days. See the map below for estimated ship times.
The default shipping method is UPS® Ground, unless otherwise noted. For faster delivery, we offer expedited shipping options, including overnight shipping (UPS® Next Day Air Saver), at additional cost. Please remember to specify your preferred delivery method during checkout.
UPS® makes deliveries Monday through Friday to businesses from 9 AM and 5 PM and to residences from 9 AM and 7 PM. No deliveries are made on legal holidays.
For Saturday delivery, an additional charge will be applied. To request Saturday delivery, please make a note during checkout in the comments field of your order.
Taza Chocolate cannot deliver to PO Boxes.
For Local Deliveries and Factory Pick-Ups:
Taza Chocolate is committed to reducing our consumption of non-renewable resources. So we’re proud to offer bike delivery to retail customers in Cambridge and Somerville. For only $8, your order will be delivered by Taza or Metro Pedal Power within 1 to 2 days, weather permitting. Make sure to select Bicycle Delivery as your shipping method during checkout.
Bike delivery is also available to wholesale customers in Cambridge, Somerville, and Boston thanks to our partners at Metro Pedal Power. For more information, call us at (617) 623-0804 or send an email to wholesale@tazachocolate.com
Factory Pick-Up is available for local customers at no charge. Orders may be picked up Monday through Friday from 10 AM to 6 PM, except on legal holidays. Make sure to select Factory Pick-Up as your shipping method during checkout. We require one business day to prepare your order and kindly request that you call us before coming to our factory to ensure that your order is ready. We can be reached at (617) 623-0804.
For Canadian and Other International Orders:
For international deliveries, make sure to select International Parcel Post as your shipping method during checkout. We use USPS International Parcel Post to ship to foreign addresses. Shipping costs and transit times can vary considerably. Typically, shipments to Canada arrive in 6 to 10 business days. Shipments to Europe can take anywhere from 10 to 21 business days, or more. For more information, contact us at (617) 623-0804 or orders@tazachocolate.com
Chocolate and Warm Weather:
Taza Chocolate can be damaged by excessive heat and sunlight. Here’s what we do to minimize the effect of adverse weather conditions. When shipping chocolate to destinations with temperatures over 70ºF on average, we may include an ice pack and insulation at an additional charge of $5.
During the summer months, we may delay shipment to decrease transit time, or expedite shipment for an additional charge. If we need to take action to ensure the quality of your product upon delivery, we will contact you by phone or email.
