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Business Development Associate

COMPANY BACKGROUND

At Taza Chocolate we make stone ground, organic chocolate. We grind quality ingredients using only stone mills to make a minimally processed chocolate unlike anything you’ve ever tasted.

JOB SUMMARY

Taza is organized into three major functions at its Somerville operation: Production, Sales & Marketing, and Operations. The New Business Development Associate is part of the Sales team and performs an important role in our organization in shaping and implementing strategies to grow our wholesale and distributor businesses. The New Business Development Associate are Taza’s first line of contact with our direct wholesale and distributor-managed customers and are also our front-line customer prospectors. They have an overarching responsibility to build the importance of the Taza brand. This position will report to the Sales Account Manager and will also work with the Director of Sales.

DUTIES & RESPONSIBILITIES:

  • Manage and execute sales efforts for phone and email outreach. Prospect and cold call new accounts.
  • Monitor daily sales/customer acquisitions and implement strategies to ensure necessary benchmarks are achieved to successfully hit monthly/annual goals.
    • Work alongside the Sales Account Manager and Director of Sales to develop regional short term strategies to increase daily/weekly sales, average order sizes, and increase the rate at which leads move through the sales pipeline.
  • Work to develop and implement tools and programs to help hit short term goals including but not limited to, daily outbound calls, new customer contact lists, and account type SKU optimization.
    • Work with Sales Account Manager and Director of Sales to devise strategies for customer retention, customer SKU expansion, and customer acquisition; this requires creative thinking and analysis; processing customer feedback with your team and acting on that.
    • Manage major accounts to be serviced in the defined territory include, but are not limited to independent wholesale accounts including gourmet, specialty, coffee shop, bookstore, and other retailers. Supporting direct accounts including Whole Foods, INFRA, NCG, and other Natural Retailers.
    • Develop annual and quarterly strategies for continued growth within the defined territory.
    • Gain a basic understanding of other regions, and our key partners within them in order to have a complete view of Taza’s business, and be able to assist with sales outside of the defined territory.
    • Understand all day to day Sales Team operations in order to be able to assist other team members during periods of heavy travel/workload. This includes but is not limited to knowing how to enter and mark cleared orders for Whole Foods and other chains.
    • Generate quarterly and annual promotional calendars to assist in regional growth.
  • Support local and regional trade shows. In person demo support as needed.
  • Learn all the features of QuickBooks (our order processing and bookkeeping system) in order to be most effective in your daily duties of making and taking a volume of customer telephone calls and emails, writing orders, following up, and taking notes.
  • Manage one’s time and activities as they’ve been laid out by the Sales Account Manager and Director of Sales to best accomplish Taza’s monthly goals. 
EXPERIENCE & REQUIREMENTS
  • Bachelor’s degree business or a related field
  • Ability and willingness to cold call
  • 1-3 years in sales or customer service experience
  • Excellent verbal and written communication skills
  • Extremely well organized
  • High attention to detail
  • Experience with Quikbooks, spreadsheets, MS office, GSuite 

WORKING CONDITIONS

  • Office environment indoors
  • Sitting for long periods of time
  • Using a computer for long periods of time

Work Remotely: Hybrid of remote and in person. This position can work remotely part of the time, but not full time.

HOURS

This is a full-time, exempt position. Hours for this position are determined by Taza business hours and will reflect the needs of the Sales department. The employee is expected to work at least 40 hours per week.

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