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FAQs

Product Information

Where can I find nutrition information for Taza Chocolate?

You can find nutrition information here or on any of the Taza Chocolate product pages under the details section.

Does Taza Chocolate contain nuts?

All products manufactured by Taza Chocolate contains traces of almonds, coconut, hazelnuts, and pecans. Those allergic to nuts should avoid consuming Taza Chocolate. 

Are all of your products gluten free?

Yes, Taza Chocolate is certified gluten free by the Gluten Intolerance Group of North America. Taza Chocolate does not contain gluten, wheat, wheat-derived ingredients, or any ingredients containing these items. We manufacture our chocolate on machines that are not shared with these ingredients, in a facility that does not process these ingredients.

Are your products Kosher?

Yes, Taza Chocolate is certified Kosher by Orthodox Union (OU) of New York, NY.

Are your products dairy and soy free?

Yes, Taza Chocolate produces chocolate that does not contain any dairy, casein, whey, or eggs, or any ingredients containing these items. We manufacture our chocolate on machines that are not shared with these ingredients, in a facility that does not process these ingredients.

What kind of sugar do you use in your chocolate?

We use organic turbinado sugar (also known as sugar in the raw). Taza Chocolate is proud to partner with the Native Green Cane Project for our sugar sourcing.

I saw your new Peanut Butter Truffles, does that mean you now process peanuts in your manufacturing facility?

We have partnered with a co-packer (third party manufacturer) to make this product. The chocolate for the truffles is made at the Taza Chocolate Factory and sent to the co-packer. The peanut butter is from local producer Teddie Peanut Butter in Everett, MA., and also goes directly to the co-packer without passing through our facility, so our factory remains free of peanuts. The Peanut Butter Truffles are manufactured in facility that also processes coconut, eggs, milk, soy and tree nuts.

Please note however that all Taza Chocolate contains at least traces of coconut, almonds, hazelnuts and pecans.

Why are you working with a co-packer to create the truffles? Why don't you make them in Somerville?

At our factory in Somerville, we're focused on making a simple style of stone ground chocolate from bean-to-bar. Working with a co-packer allows us to experiment with new products and form factors that we don't currently have the capability to make at our factory due to equipment and/or space constraints. All Taza Chocolate products, regardless of where they made, adhere to Taza's exceptionally high quality standards. We hope you'll give the truffles a try and let us know what you think!

Shipping

Will my order melt if it's hot out?

Yes, it could melt, but we certainly don't want it to! When the weather gets warm we will pack your order with an ice pack and insulation. We recommend that you choose a shipping address where your package will be received immediately, so it will not be sitting outside in the warm weather. When it's simply too hot, we will hold your package until the weather cools off to a safe shipping temperature.

How do you calculate your shipping costs?

Our shipping costs are based on the weight of your package and the distance it will travel. For expedited shipping, rates will increase.

Do you ship internationally?

No. At this time, we are only able to ship to addresses in the United States. If you are an international distributor, please contact wholesale@tazachocolate.com.

What carrier do you use?

We use FedEx for all of our domestic shipping.

Media & Event Sponsorship

May I use the Taza logo?

The Taza logo can only be used with written permission from Taza Chocolate. If you would like to use our logo in conjunction with an event or promotion, please send a detailed email to press@tazachocolate.com

If you are interested in using Taza Chocolate in your restaurant or in a packaged food product that you manufacture, and would like to use our logo on your menu or package, please send a detailed email to wholesale@tazachocolate.com.

Does Taza do event sponsorship?

If you would like Taza Chocolate to sponsor your event, please send a detailed event description and all cost information via email to info@tazachocolate.com, at least 2 months prior the event. No calls please.

Due to the high volume of sponsorship requests we receive, we are unable to respond to all inquiries. If we are interested in discussing sponsorship, we will follow up within 10 business days.

I have an advertising opportunity that I think Taza would be interested in. Where should I send information?

Advertising opportunities should be sent via email, with a rate sheet included, to press@tazachocolate.com. No calls please.

If we would like to pursue the opportunity, we will follow up within 10 business days. Due to the high volume of solicitations we receive, we are unable to respond to all inquiries.

I have a product or service that I think Taza would be interested in. Where can I send information?

Due to the high volume of solicitations we receive, we are unable to respond to all inquiries. Please send a complete description of your product or service, along with cost information, via email to press@tazachocolate.com. No calls please.

Can Taza Chocolate sample or sell at my event?

Please send inquiries at least 2 months in advance, with complete event and cost information included, to info@tazachocolate.com. If we are able to attend, we will respond within 10 business days.  Due to the high volume of event requests we receive, we're not able to attend all events or respond to all inquires.

Press Inquiries

I am a member of the press. Who should I contact at Taza for information, interview requests, or photos?

For press inquiries, please email press@tazachocolate.com

I would like to feature Taza Chocolate on my blog or website. Who should I contact for more information?

If you'd like to reach out, email press@tazachocolate.com. We receive many requests from bloggers and do not have the resources to provide samples or information for all requests. If we are interested in providing samples for review, we will follow up within 10 business days. We encourage bloggers to utilize our downloadable press kit for information on our company.

Where can I find a Taza Chocolate press kit? 

You can download our digital press kit here, which includes info about our company, our history, and our products. If you would prefer a physical copy of our press kit, please email press@tazachocolate.com to request one.

Factory Store & Tours

Do I need to make a reservation?

Yes! Online reservations are required, as we generally cannot accept walk-ins. You make your reservation here! Our tours have a maximum capacity. You may book up to 9 spots on our public tours. If you are unable to reach a computer to book a tour, please call us at 617-284-2232 for the most up to date availability of tours and we can assist you with your booking.

How far in advance should I make a reservation?

We recommend making a reservation at least a week in advance. Tours book up quickly on weekends and during school vacations.

How long do tour experiences last?

The Public Factory tours are about 45 minutes long. Taza Chocolate Story Time are about 25 minutes long.

What can I expect to see or do on the tour experience?

During your visit, you'll learn about Taza's Direct Trade sourcing methods, our unique stone ground chocolate making process, and sample lots of chocolate along the way with our awesome team of Chocolate Guides! You and your guests will be able to view our grinding and depositing rooms from our factory store.

What can I do if I can't make it on a tour experience?

You can still visit our Factory Store! It features large windows that look into the factory, and our knowledgeable Chocolate Guides are happy to tell you about our chocolate making process. We also have lots of samples available in the store!

Do you allow strollers on The Factory Store/tour experience?

Yes. We can accommodate strollers in our space.

Is the tour experience handicap accessible?

Yes. The entire facility is wheelchair accessible. The tour experience includes some standing on concrete. There is seating in the Cocoa Classroom and the Factory Store, should an individual wish to sit down for the entire tour. There are no stairs.

How many people can I bring on a tour experience?

Anyone can book up to 9 spots on our public tours, as long as the slots are available. If you have a group larger than 9 or think your group may require special accommodations, please contact tours@tazachocolate.com to discuss the possibility of a private tour experience.

Is your presentation appropriate for young children?

We have determined that our tour experiences are best suited for those ages 10 and up due to the educational focus. We recommend groups with young children (ages 3-9) to join one of the Taza Chocolate Story Time or the Cacao Scout Bingo currently offered on various Saturdays and Sundays at 10:30a. There must be one adult chaperone present for every child under the age of 10. Click here to view our current tour schedule.  

Do you have parking?

There is a free parking lot for visitors of 561 Windsor Street located diagonally across the street from our Factory. Please do not park in the lot marked for Royal Hospitality. Two-hour street parking is also available on sections of Windsor Street and South Street. Parking is first come, first-served and cannot be guaranteed.

What is your normal tour schedule?

Our tour schedule is different depending on which day you plan to visit. Click here to view our current tour schedule.

Where are you located?

Taza Chocolate Factory Store & Tours are located at 561 Windsor St. between Inman Square and Union Square in Somerville, MA. We recommend using Google Maps or HopStop to plot your journey!

Do you host birthday parties?

No. We are unable to make special accommodations for birthday groups on public or private tours. If you are interested in renting our factory store space for an event outside of our operating hours please email tours@tazachocolate.com for more information.

Please note that all children attending a tour must be accompanied by an appropriate number of adult chaperones and for every child under the age of 10 there must be at least one adult in your party.

Do you offer private tour experiences for schools or businesses?

Yes! Our weekday private group offerings can accommodate a variety of groups. These offerings must be booked well in advance and are scheduled on a first come, first served basis. Student groups must be at least 10 years old. Please email tours@tazachocolate.com with your request. A Taza representative will be in touch shortly with group rates and information.

Will I see chocolate being made?

Our production schedule is subject to change and we cannot guarantee which machines you will see in operation during your tour. We are currently manufacturing chocolate Monday-Friday, 7am-8pm. Our Chocolate Guides are here every day to host you with loads of chocolate samples, up-close views of our chocolate-making equipment and information on sourcing and the chocolate-making process.

What is your cancellation policy?

Public tour experience cancellations must be made within 48 hours of tour in order to receive a refund. If you need to reschedule your tour, we require a minimum of 24 hours notice. Private tour cancellations must take place 7 days in advance or the reservation will not be refunded.

Please email tours@tazachocolate.com or call us at 617-284-2232 to cancel your reservation.

General Information

Are you hiring?

All of our available positions are posted here. If you would like to join our team, please email a cover letter with an attached resumé to careers@tazachocolate.com. No phone calls, please.

Where are you located?

Taza Chocolate Factory Store and Tours are located at 561 Windsor St. between Inman Square and Union Square in Somerville, MA. We recommend using Google Maps or HopStop to plot your journey!

The Taza Chocolate Bar is located at 100 Hanover Street in Boston, MA inside the Boston Public Market.

Wholesale

View our wholesale FAQ's here.

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