Where can I find nutrition information for Taza Chocolate?
You can find nutrition information on any of the Taza Chocolate product pages under the details section.
Does Taza Chocolate contain nuts?
All products manufactured by Taza Chocolate contains traces of almonds, cashews, coconut, hazelnuts, and pecans. Those allergic to nuts should avoid consuming Taza Chocolate.
Are all of your products gluten free?
Yes, Taza Chocolate is certified gluten free by the Gluten Intolerance Group of North America. Taza Chocolate does not contain gluten, wheat, wheat-derived ingredients, or any ingredients containing these items. We manufacture our chocolate on machines that are not shared with these ingredients, in a facility that does not process these ingredients.
Are your products Kosher?
Yes, Taza Chocolate is certified Kosher by Orthodox Union (OU) of New York, NY.
Are your products dairy and soy free?
Yes, Taza Chocolate produces chocolate that does not contain any dairy, casein, whey, soy, or eggs, or any ingredients containing these items. We manufacture our chocolate on machines that are not shared with these ingredients, in a facility that does not process these ingredients.
What kind of sugar do you use in your chocolate?
We use organic turbinado sugar (also known as sugar in the raw). Taza Chocolate is proud to partner with the Native Green Cane Project for our sugar sourcing.
Will my order melt if it's hot out?
Yes, it could melt, but we certainly don't want it to! When the weather gets warm we will pack your order with an ice pack and insulation. We recommend that you choose a shipping address where your package will be received immediately, so it will not be sitting outside in the warm weather. When it's simply too hot, we will hold your package until the weather cools off to a safe shipping temperature.
How do you calculate your shipping costs?
Our shipping costs are based on the weight of your package and the distance it will travel. For expedited shipping, rates will increase.
Do you ship internationally?
No. At this time, we are only able to ship to addresses in the United States. If you are an international distributor, please contact firstname.lastname@example.org. If shipping to an APO address, please contact us directly at email@example.com or call customer service at 617-623-0804.
What carrier do you use?
We use UPS for all of our domestic shipping.
Media & Event Sponsorship
May I use the Taza logo?
The Taza logo can only be used with written permission from Taza Chocolate. If you would like to use our logo in conjunction with an event or promotion, please send a detailed email to firstname.lastname@example.org
If you are interested in using Taza Chocolate in your restaurant or in a packaged food product that you manufacture, and would like to use our logo on your menu or package, please send a detailed email to email@example.com.
Does Taza do event sponsorship?
If you would like Taza Chocolate to sponsor your event, please send a detailed event description and all cost information via email to firstname.lastname@example.org, at least 2 months prior the event. No calls please.
Due to the high volume of sponsorship requests we receive, we are unable to respond to all inquiries. If we are interested in discussing sponsorship, we will follow up within 10 business days.
I have an advertising opportunity that I think Taza would be interested in. Where should I send information?
Advertising opportunities should be sent via email, with a rate sheet included, to email@example.com. No calls please.
If we would like to pursue the opportunity, we will follow up within 10 business days. Due to the high volume of solicitations we receive, we are unable to respond to all inquiries.
I have a product or service that I think Taza would be interested in. Where can I send information?
Due to the high volume of solicitations we receive, we are unable to respond to all inquiries. Please send a complete description of your product or service, along with cost information, via email to firstname.lastname@example.org. No calls please.
Can Taza Chocolate sample or sell at my event?
Please send inquiries at least 2 months in advance, with complete event and cost information included, to email@example.com. If we are able to attend, we will respond within 10 business days. Due to the high volume of event requests we receive, we're not able to attend all events or respond to all inquires.
I am a member of the press. Who should I contact at Taza for information, interview requests, or photos?
For press inquiries, please email firstname.lastname@example.org
I would like to feature Taza Chocolate on my blog or website. Who should I contact for more information?
If you'd like to reach out, email email@example.com. We receive many requests from bloggers and do not have the resources to provide samples or information for all requests. If we are interested in providing samples for review, we will follow up within 10 business days. We encourage bloggers to utilize our downloadable press kit for information on our company.
Factory Store & Tours
What is the status of the Taza Factory Store & Tours during the COVID-19 pandemic?
In accordance with current public health recommendations for social distancing due to COVID-19, the Taza Factory Store & Tours is temporarily closed. Our wonderful Factory Store team members are working on other Taza projects, and still being compensated. If you have already booked a tour, you will be contacted directly and a refund will be issued. We encourage you to call or email firstname.lastname@example.org with your questions, and we will update this page when we are again able to welcome guests to our Factory Store & Tours.
Our chocolate is widely available at other retailers, both bricks and mortar and online, as well as here on our own website. If you have questions about finding Taza Chocolate during this temporary closure, please email email@example.com. We will re-open as soon as public health recommendations allow.
Do I need to make a reservation?
NOTE: Taza Factory Tours are temporarily closed due to concerns about COVID-19. We will update this FAQ and our Tours page when we are able to once again welcome you on a Taza Factory Tour. Yes! Online reservations are required, as we generally cannot accept walk-ins. You make your reservation here! Our tours have a maximum capacity. You may book up to 9 spots on our public tours. If you are unable to reach a computer to book a tour, please call us at 617-284-2232 for the most up to date availability of tours and we can assist you with your booking.
How far in advance should I make a reservation?
We recommend making a reservation at least a week in advance. Tours book up quickly on weekends and during school vacations.
How long do tour experiences last?
Our Intro to Stone Ground Chocolate Experiences are approximately an hour long pending questions and chocolate tasting interest.
What can I expect to see or do on the tour experience?
During your visit, we'll start of in our Cocoa Classroom where you'll learn about our history, Taza's Direct Trade sourcing methods, and what how cocoa is grown and processed before it even gets to our door! Then, we'll check look directly into our manufacturing spaces from our factory store and you'll learn about our unique stone ground chocolate making process. We sample lots of chocolate along the way, but we'll wrap the whole experience up with a guided tasting led by your awesome Chocolate Guide!
What can I do if I can't make it on a tour experience?
You can still visit our Factory Store! It features large windows that look into the factory, and our knowledgeable Chocolate Guides are happy to tell you about our chocolate making process. We also have lots of samples available in the store!
Do you allow strollers on The Factory Store/tour experience?
Yes. We can accommodate strollers in our space.
Is the tour experience handicap accessible?
Yes. The entire facility is wheelchair accessible. The tour experience includes some standing on concrete. There is seating in the Cocoa Classroom and the Factory Store, should an individual wish to sit down for the entire tour. There are no stairs. If a person in your party requires room for a wheelchair or walker, please let us know in advance by emailing us at firstname.lastname@example.org and we can ensure that there is enough space for their mobility device.
How many people can I bring on a tour experience?
Anyone can book up to 9 spots on our public tours, as long as the slots are available. If you have a group larger than 9 or think your group may require special accommodations, please contact email@example.com to discuss the possibility of a private tour experience.
Is your presentation targeted for all ages?
We have determined that our tour experiences are best suited for those ages 10 and up due to the educational focus. We recommend groups with young children (ages 3-9) to join one of the Taza Chocolate Story Time or the Cacao Scouts Bingo currently offered on various Saturdays and Sundays at 10:30a. There must be one adult chaperone present for every 2 children under the age of 10. Click here to view our current tour schedule.
Do you have parking?
Taza has limited free parking available. If you are looking to park during your visit, there are two spaces marked Taza Visitor directly in front of the Factoy Store, as well as two additional marked Taza spaces in the 561 Windsor St shared lot diagonally across the street from our factory. There is two-hour parking available on sections of Windsor Place, Windsor Street, and South Street. We can not guarantee parking.
What is your normal tour schedule?
Our tour schedule is different depending on which day you plan to visit. Click here to view our current tour schedule.
Where are you located?
We are located at 561 Windsor Street between Inman Square and Union Square in Somerville, MA. The Main entrance to our Factory Store is located on Windsor Place across from Green City Growers. This is also where you can check-in for tours. Currently, a number of roads in Somerville are undergoing construction, please refer to the City of Somerville Construction and Detours webpage for updated information regarding detours.
Do you host birthday parties?
No. We are unable to make special accommodations for birthday groups on public or private tours. If you are interested in renting our factory store space for an event outside of our operating hours please email firstname.lastname@example.org for more information.
Please note that all children attending a tour must be accompanied by an appropriate number of adult chaperones and for every child under the age of 10 there must be at least one adult in your party.
Do you offer private tour experiences for schools or businesses?
Yes! Our weekday private group offerings can accommodate a variety of groups. These offerings must be booked well in advance and are scheduled on a first come, first served basis. Please email email@example.com with your request. A Taza representative will be in touch shortly with group rates and information. Please let us know the age range of your student group when inquiring about booking and we can assess whether our standard Intro to Stone Ground Chocolate or our Cacao Scouts Adventure Tour (targeted to those under 10) may be best for your group.
Will I see chocolate being made?
Our production schedule is subject to change and we cannot guarantee which machines you will see in operation during your tour. Chocolate manufacturing is potentially visible at our factory store Monday-Friday, 11am to 2pm as we are currently manufacturing chocolate Monday-Friday, 6am - 2pm. While we cannot guarantee that chocolate making will be visible at any one point in time, our Chocolate Guides are here every day to host you with loads of chocolate samples, up-close views of our chocolate-making equipment and information on sourcing and the chocolate-making process.
What is your cancellation policy?
Public tour experience cancellations must be made within 48 hours of tour in order to receive a refund. If you need to reschedule your tour, we require a minimum of 24 hours notice. Private tour cancellations must take place 7 days in advance or the reservation will not be refunded.
Please email firstname.lastname@example.org or call us at 617-284-2232 to cancel your reservation.
Are you hiring?
Where are you located?
Taza Chocolate Factory Store and Tours are located at 561 Windsor St. between Inman Square and Union Square in Somerville, MA. We recommend using Google Maps or HopStop to plot your journey!
View our wholesale FAQ's here.